Privacy Policy

We may collect your name, phone number, email address, destination preferences, travel dates, trip duration, enquiry details, booking details, payment reference information, and communication history when you use our website or contact our team.

We may also collect basic website usage and attribution information, such as page URL, referral source, campaign parameters, and device/browser information when analytics tools are configured.

We use your information to respond to enquiries, prepare travel options, create quotes, manage bookings, coordinate with hotels or suppliers, provide customer support, and improve our services.

Packages, prices, hotel availability, inclusions, cancellation terms, and refunds may vary by booking, season, supplier, and final quote. We may use your enquiry details to confirm the latest applicable options before booking.

Where required to serve your request, we may share relevant booking or traveller information with hotels, transport providers, destination management partners, payment service providers, or operational vendors.

We do not sell customer personal information. We share only what is reasonably required for enquiry handling, booking fulfilment, compliance, or support.

We use reasonable technical and organisational measures to protect customer information. No online system is completely risk-free, so customers should avoid sharing sensitive documents or payment details through unsecured channels unless requested through an approved process.

For privacy-related questions or corrections, contact us at info@before.holiday. We may need to verify your identity before changing or sharing account or booking information.