TERMS AND CONDITIONS

Terms & Conditions (2025 Update) – MVUP Before Holiday LLP

Last Updated: 6 June 2025

1. COVID-19 Policy

• Refunds: Adjusted per hotel/vendor policies. Advance payments can be credited toward future trips.
• Safety Measures:
• Deep cleaning before/after stays.
• Hand sanitizers, social distancing, and staff temperature checks.
• Enhanced cleaning of public areas (lobbies, doorknobs, etc.).

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2. Cancellation Policy

Period Before Trip Start	Cancellation Fee
30+ days	25% of total cost
14–30 days	50% of total cost
0–14 days	100% of total cost

• Force Majeure: No cash refunds for weather/government disruptions; alternatives offered.

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3. Changes by Before Holiday

• We reserve the right to modify/cancel trips due to unforeseen circumstances (e.g., weather, political unrest).
• Alternate Options: New dates or pro-rata refunds for unused services.
• Liability Cap: Limited to refunding tour fees paid.

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4. Changes by You

• Post-confirmation changes (dates, accommodation) may incur additional costs. Requests must be in writing.

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5. Complaints

• Report issues immediately to the service provider (hotel, transporter) or our representative.
• Escalate unresolved complaints within 28 days via email to hello@before.holiday.
• Note: We facilitate resolutions but are not liable for third-party services.

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6. Liability

• Our Responsibility: Compensation limited to the cost of unfulfilled arrangements.
• Third-Party Services: Hotels, transporters, etc., are independent contractors. We are not liable for their acts.
• Personal Belongings: Guests are responsible for their valuables and travel documents.

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7. Travel Insurance

• Mandatory: Purchase insurance separately or through us. Not covered under our services.

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8. Service Exactness

• Hotel photos/descriptions are indicative. Actual experiences may vary.

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9. Pricing & Payments

• Advance Payment: Required at booking.
• Balance Payment: Due 35 days before departure.
• Surcharges: Communicated before confirmation. No refunds for unutilized services.

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10. Forfeiture of Deposit

Non-refundable deposits are forfeited if:

• You cancel the booking.
• Miss payment deadlines.
• Visa denial or inability to travel (medical/other reasons).

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11. General Terms

• Amendments: No verbal modifications accepted. Refer to the latest version on our website.
• Updates: We may revise terms without prior notice. Check this page periodically.

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12. Governing Law

• Disputes subject to Indian jurisdiction (Noida, UP).

Effective Date: 6 June 2025
Contact: hello@before.holiday

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