Privacy Policy

Privacy Policy (2025 Update) – MVUP Before Holiday LLP

Last Updated: 6 June 2025

At MVUP Before Holiday LLP (“Before Holiday,” “we,” “us,” “our”), we prioritise your privacy and are committed to safeguarding your data. This Privacy Policy (2025) outlines how we collect, use, disclose, and protect your information when you use our website, mobile app, or services.

By accessing our platform, you agree to this policy. If you disagree, please refrain from using our services.

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1. Collection of Personal Data

Personal Data includes any information that identifies you, such as:

• Name, email, phone number, address
• Date of birth, passport details (for travel bookings)
• Payment details (credit/debit cards, UPI, net banking)
• IP address, device information, and browsing behaviour

We collect this data when you:

• Book trips, register an account, or contact customer support
• Subscribe to newsletters, participate in surveys, or engage in promotions
• Interact with us on social media or third-party platforms

Note: Certain services (e.g., bookings) require mandatory registration.

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2. Use of Personal Data

We use your data to:

• Process bookings, payments, and provide travel services
• Personalise offers, send updates, and improve user experience
• Prevent fraud, comply with legal obligations, and enforce policies
• Conduct market research and promotional campaigns

Marketing: You can opt out of promotional emails anytime via the unsubscribe link.

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3. Sharing of Personal Information

We may share your data with:

• Service Providers: Hotels, airlines, and cab vendors for bookings
• Legal Authorities: If required by law (e.g., court orders, fraud prevention)
• Business Partners: Only with your consent for exclusive offers

No third-party marketing unless you explicitly opt in.

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4. Data Retention

We retain your data only as long as necessary for:

• Fulfilling bookings, legal compliance, or dispute resolution
• Security, fraud prevention, and improving our services

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5. Cookies & Tracking

We use cookies to:

• Enhance website functionality and personalise content
• Analyse traffic via tools like Google Analytics
• Serve targeted ads (you can manage preferences via browser settings)

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6. Data Security

We implement SSL encryption, secure payment gateways (Razorpay, PayU, PayPal), and strict access controls. However, no online transmission is 100% secure—you share data at your own risk.

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7. Policy Updates

We may modify this policy periodically. Continued use of our services implies acceptance. Check this page for updates.

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8. User Rights & Choices

You can:

• Access, correct, or delete your data by emailing hello@before.holiday
• Opt out of marketing communications
• Withdraw consent (may limit service access)

EU Residents: Under GDPR, you have rights to data portability, erasure, and objection. Contact us to exercise these.

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9. Third-Party Links & Ads

Our website may contain ads/links to external sites. We’re not responsible for their privacy practices. Review their policies separately.

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10. Children’s Privacy

We do not knowingly collect data from children under 13. Parents/guardians may contact us to remove such information.

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11. International Data Transfers

Data is primarily stored in India, but some partners (e.g., global hotels) may process it overseas. We ensure compliance with applicable laws.

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12. Grievance Officer

For privacy concerns, contact:
Email: hello@before.holiday
Address: U/9/2/2, Gautam Buddha Nagar – 201306, Uttar Pradesh, India

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Effective Date: 1 October 2024

Thank you for trusting Before Holiday!